Shipping Policy

📦 Shipping Policy

Thank you for shopping with us! We’re committed to delivering your order quickly, safely, and reliably.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays).

Once your order has been shipped, you will receive a shipping confirmation email with tracking details so you can follow your delivery.

Please note: Processing times may be slightly extended during peak periods, promotions, or sales events.

Shipping Timeframes

After dispatch, estimated delivery times are:

Australia: 5–10 business days
International: 7–15 business days (varies by destination)

Delivery times are estimates only and may vary depending on your location, carrier delays, or external factors beyond our control.

Shipping Costs

Standard Shipping: Calculated at checkout or offered free above a certain order value (if applicable)
Express Shipping: Available at checkout for faster delivery (where applicable)

Shipping fees are non-refundable unless required under Australian Consumer Law.

Tracking Your Order

Once your order is shipped, you will receive a tracking number via email.
Please allow 24–48 hours for tracking updates to appear.

Delays & Carrier Issues

While we aim to meet all estimated delivery times, delays may occur due to:

High shipping volumes
Weather disruptions
Courier or logistics issues

We appreciate your patience in such cases.

Incorrect Address

Please ensure your shipping details are correct at checkout.
We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

Lost or Damaged Items

If your order arrives damaged or appears lost in transit, please contact us at support@silktale.co within a reasonable timeframe so we can assist you.

Contact Us

For any shipping-related questions, feel free to reach out:
support@silktale.co