Exchange Policy

🛍️ SilkTale 7-Day Exchange Policy

At SilkTale, we want you to love what you wear. If something doesn’t fit quite right or you receive a damaged product, our 7-day exchange policy makes it easy for you to request a replacement.

✅ Eligibility for Exchange

• Exchanges are allowed within 7 days of receiving your order.

• Products must be unused, in original condition, with all tags and packaging intact (e.g., shoes must be returned in the original box).

• You may try on the item, but please handle it with care to preserve its condition.

🔁 What Can Be Exchanged

• Size issues: You may exchange an item for a different size (subject to availability).

• Damaged/defective items: Please report any defects within 48 hours of delivery. After inspection by our quality team, a replacement will be sent.

Note: We only offer exchanges for size adjustments or damaged products—not for color or style changes.

💸 Exchange Fee

• A nominal Rs. 99 fee applies to all exchanges.

• This fee is included in your replacement invoice and also applies if you opt for a Gift Card instead of a replacement.

🎁 If the Size You Want is Unavailable

• If your desired size is out of stock, we’ll issue you a SilkTale Gift Card worth the product price (excluding shipping charges and the Rs. 99 exchange fee).

📦 Pickup & Processing

• Our courier partner will collect only the items listed in your exchange request. Please ensure all details are correct when submitting your request.

• If the returned items don’t match the request, we will investigate and follow up accordingly.

• Please allow 24 hours after delivery for your order status to update in your SilkTale account.

If you have any questions, our customer support team is here to help. We’re committed to making your shopping experience with SilkTale seamless and satisfying.